Customer satisfaction ~
Customer satisfaction is my number one priority. If you are dissatisfied with your purchase for any reason, please notify me as soon as possible. I will be happy to assist.
Faults and damages ~
I strive to ensure items are produced, designed, and packaged well, but in some unfortunate cases faults and damages may occur. If on receiving your delivery you find an item is damaged in transit, please notify me within 24 hours of delivery, otherwise I will be unable to issue a refund or replacement goods. Please contact me via email detailing the issue and attaching a clear image to speed up the resolution process. If you have requested a replacement, this will be sent free of postage and packing charges. Please don’t destroy or throw away any faulty product, as doing so may affect your entitlement to refund as I may ask for the product to be returned.
Please ensure you return items in same condition within 14 days of delivery.
Please note that I am unable to issue refunds for goods that are not returned in the condition in which they were received. General returns are made at the buyer's expense.
I will issue your refund or replacement within 14 days of receiving the goods back.
Refund can only be credited back to the original card used to purchase the items.
If an item is returned to me after my returns period has ended, and/or without advising me first, I will not be able to offer a refund. In these circumstances I may only offer an exchange or a part credit onto a gift voucher.
Please request any cancelations within 1 hour of purchase.
Unfortunately the following items cannot be returned or exchanged ~
Custom or personalised orders.
Contact email ~ firstname.lastname@example.org
Return address ~ Jo Thearle, Seagrass Designs, 24 York Street, Cowes, Isle of Wight PO31 7BS.