Returns + refunds


Returns + refunds


Customer satisfaction ~

Customer satisfaction is my number one priority. If you are dissatisfied with your purchase for any reason, please notify me as soon as possible. I will be happy to assist according to the Consumer Rights Act of October 2015.

Questions about your order?

Please contact me if you have any problems with your order.


Refunds and exchanges ~ 

I will accept returns and exchanges, just contact me within 7 days of delivery. All goods must be returned in their original packaging and condition in which they were received, including the outer box, or I withhold the right to a refund. I am unable to issue refunds for goods that are not returned in the condition in which they were received. Please note that general returns are made at the buyer's expense.

Faults and damages ~ 

I strive to ensure items are produced, designed and packaged well, but in some unfortunate cases faults and damages may occur. If on receiving your delivery you find an item is damaged or faulty in transit, please notify me within 24 hours of delivery, otherwise I will be unable to issue a refund or replacement goods. Please contact me via email detailing the issue and attaching a clear image to speed up the resolution process. If you have requested a replacement, this will be sent free of postage and packing charges. Please don’t destroy or throw away any faulty product, as doing so may affect your entitlement to refund as I may ask for the product to be returned.


Returns ~ 

 ensure you return items in same condition within 14 days of delivery.


Request a cancellation ~ 

Within 1 hour of purchase.


The following items can't be returned or exchanged ~ 

Custom or personalised orders.


Contact email ~ joannathearle@gmail.com


Return address ~ Jo Thearle, Seagrass Designs, 24 York Street, Cowes, Isle of Wight PO31 7BS.